100% Money-Back Guarantee

Our Promise

We want you to love your restored memories. If for any reason you're not completely satisfied with your order, we'll give you a full refund. It's that simple.

How It Works

What's Covered

• Not satisfied with the quality - The restoration, colorization, or animation didn't meet your expectations
• Technical issues - Files didn't work, download problems, or format issues
• Late delivery - We missed our promised 48-hour (or 24-hour for rush) deadline
• Changed your mind - You simply don't want it anymore

Before Requesting a Refund

If you're not happy with your results, we'd love the chance to make it right first:

• Free Revision: Tell us what's not working and we'll redo it at no charge
• Different Approach: Sometimes a different style or setting produces better results
• Partial Refund: If only some photos didn't work out, we can refund those specific ones

But if you'd rather just have your money back - no problem. That's what the guarantee is for.

Timeframe

You have 14 days from the date you receive your completed order to request a refund. After this period, refunds are at our discretion but we'll always try to help.

Refund Processing

Refunds are processed back to your original payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days